Commercial waste

Our 100 staff and 30 vehicles provide services to over 2,000 commercial customers across the region. We'll work with you to identify the most appropriate and cost-effective services for your business.

Waste contract terms and conditions

  1. Wheeled bins are provided to "Domestic dwellings". These wheeled bins must not contain any commercial waste: If a domestic wheeled bin is found to contain commercial waste, it is at the discretion of Dumfries and Galloway council to refuse it and enforcement action may also.be taken.
  2. Your Standard Industrial Classification (SIC) code (2007) describes the main activity of your business. This code helps us determine the sort of waste you will be producing. If you do not know your SIC, see www.wastesupport.co.uk.
  3. All commercial waste producers should enter into a commercial waste agreement with a licensed waste carrier. Dumfries Council is licensed with the Scottish Environment Protection Agency (SEPA) to collect commercial waste. Premises such as church halls, community centres, charity shops, and hostels are categorised as commercial premises and may, under certain circumstances, be charged for waste collection.

Commercial waste agreement and waste transfer note terms and conditions

The removal of commercial waste from business premises is not one of the services included in the payment of business rates. A local authority may undertake the removal of commercial waste and shall make a reasonable charge for doing so.

  1. Dumfries and Galloway council shall supply the container{s) requested to your business address and shall collect and remove commercial waste deposited in the container{s) from your stated collection point at frequency and period on your designated collection day(s).
  2. The council will invoice you for the cost of the container(s) and payment must be made on demand, in full.
  3. The council will invoice you yearly for collection and payment must be made on demand, either in full or by monthly direct debit.
  4. Dumfries and Galloway council will review the charge for the provision of the service with effect from 1 April each year and you will be notified accordingly.
  5. A minimum of three months' notice, in writing, to Dumfries and Galloway council, Cargen Tower, Garroch Business Park, Garroch Loaning, Dumfries DG2 8PN, is required to cancel the service.
  6. Dumfries and Galloway council will refuse to collect or accept for disposal any commercial waste likely to be dangerous to employees or likely to damage equipment, including:

    •  any individual article of waste which exceeds 25kg in weight
    •  any individual article of waste, which does not fit in container(s) supplied
    •  overweight or overfilled containers

    We will not collect weights in containers above;

    •  48kg for 120 litre bin
    •  115kg for 240 litre bin
    •  160kg for 360 litre bin
    •  310kg for 660 litre bin
    •  360kg for 770 litre bin
    •  440kg for 1100 litre bin

    We will not collect heavy garden waste, clinical waste, dead animals, raw meat products, carcasses, lubricating, engineering or hydraulic oils or gases (whether mineral or synthetic), car engines or car parts, or asbestos.
  7. The customer is responsible for maintaining and repairing the structure of the container(s) and keeping the container{s) clean and free from pests, vermin and all other forms of infestation. Dumfries and Galloway council can provide a repair service for which you may be charged. Any damage found to the container(s) by you must be reported to the council immediately.
  8. The customer will indemnify Dumfries and Galloway council it’s agents, servants and licensees against any claim whatsoever arising out of the customer's use of the container(s) provided for the collection of commercial waste and the council's provision of the service.
  9. Customers must be aware of their responsibilities under the Environmental Protection Act 1990, in particular the provisions relating to the duty of care. Dumfries and Galloway Council will issue a waste transfer note annually to enable you to comply with the Act. This document must be returned to Dumfries and Galloway council, Cargen Tower, Garroch Business Park, Garroch Loaning, Dumfries, DG2 8PN by the date specified, as failure to do so will result in collections being suspended, however charges remain payable during this period. The council will not be obliged to collect excess waste accumulated during this time.
  10. If for any reason the type of waste changes a new transfer note must be completed.
  11. The contract also outlines the amount of waste to be collected. Any additional waste, which does not fit in the containers, will incur an additional charge.
Disposal sites
Area Waste type Site
A&E General Corsehill Waste Transfer Station, Eaglesfield Road, Annan DG12 5LN
Nithsdale General Eco Deco Plant Lockerbie Road, Dumfries DG1 3PG
Stewartry General Castle Douglas Waste Transfer Station, Abercrombie Road, Castle Douglas DG7 4NU
Wigtown General Stranraer Zero Waste Park, Fountain Way, Stranraer DG9 7UD
Nithsdale, Stewartry and A&E Cans,plastics, paper and cardboard Oakbank Waste Management, Mosspark, Annan Road, Dumfries DG3 4PH
Wigtown Cans,plastics, paper and cardboard Stranraer Zero Waste Park, Fountain Way, Stranraer DG9 7UD
Nithsdale, Stewartry and A&E Glass Lochar Moss Tax Free Zone, Lockerbie Road, Dumfries DG1 3PG
Wigtown Glass Stranraer Zero Waste Park, Fountain Way, Stranraer DG9 7UD
Nithsdale, Stewartry and A&E Food Oakbank Waste Management, Mosspark, Annan Road, Dumfries DG3 4PH
Wigtown Food Stranraer Zero Waste Park, Fountain Way, Stranraer DG9 7UD