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Cookie policy

We use some cookies on our site. These are detailed below.

Strictly necessary 

These are essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously such as page navigation.  The website cannot function properly without these cookies. 

Under the Privacy and Electronic Communications (EC Directive) Regulations 2003, we can store cookies on your device if they are strictly necessary for the operation of this website. For all other types of cookies, we require your permission. 

The strictly necessary cookies in use on this website are detailed below: 

Strictly necessary cookies
Name Purpose Strictly necessary
CookieControl Enables use of the cookie acceptance pop up on the website and settings to be remembered. Yes
hide-alert-banner-token This cookie is necessary to allow users to hide site notifications and to remember which notifications the user has hidden previously. Yes

Google Analytics

We use Google Analytics to measure how you use the website so we can improve it based on user needs. We do not allow Google to use or share the data about how you use this site.

Google Analytics sets cookies that store anonymised information about:

  • how you got to the site
  • the pages you visit on new.dumgal.gov.uk and other digital services, and how long you spend on each page
  • what you click on while you're visiting the site
Google analytics
Name Duration Purpose
_ga 2 years Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gid 1 day Registers a unique ID that is used to generate statistical data on how the visitor uses the website
_gat 1 minute Used by Google Analytics to throttle request rate

Hotjar

We use Hotjar to understand how you use our website so we can improve it. Hotjar stores information about:

  • whether you have participated in a Hotjar survey
  • the way in which you interact with a page
  • what you click on while you are visiting the site

Hotjar sets the following cookies:

Relating to the user
Name Data storage type Description
_hjSessionUser_{site_id} Cookie
  • Set when a user first lands on a page.
  • Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites.
  • Ensures data from subsequent visits to the same site are attributed to the same user ID.
  • 365 days duration.
  • JSON data type.
_hjid Cookie
  • This is an old cookie that we do not set anymore, but if a user has it unexpired in their browser, we will reuse its value and migrate to _hjSessionUser_{site_id}.
  • Set when a user first lands on a page.
  • Persists the Hotjar User ID which is unique to that site.
  • Ensures data from subsequent visits to the same site are attributed to the same user ID.
  • 365 days duration.
  • UUID data type.
_hjFirstSeen Cookie
  • Identifies a new user’s first session.
  • Used by Recording filters to identify new user sessions.
  • 30 minutes duration, extended on user activity.
  • Boolean true/false data type.
_hjHasCachedUserAttributes Cookie
  • Enables us to know whether the data set in _hjUserAttributes Local Storage item is up to date or not.
  • Session duration.
  • Boolean true/false data type.
_hjUserAttributesHash Cookie
  • Enables us to know when any User Attribute has changed and needs to be updated.
  • 2 minutes duration, extended every 30 seconds.
  • Content hash data type.
_hjUserAttributes Local storage item
  • Stores User Attributes sent through the Hotjar Identify API.
  • No explicit expiration.
  • Base64 encoded JSON data type.
hjViewportId Session storage item
  • Stores user viewport details such as size and dimensions.
  • Session duration.
  • UUID data type.
hjActiveViewportIds Local storage item
  • Stores user active viewports IDs.
  • Stores an expirationTimestamp that is used to validate active viewports on script initialization.
  • JSON data type.
Relating to the user
Name Data storage type Description
_hjSessionUser_{site_id} Cookie
  • Set when a user first lands on a page.
  • Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites.
  • Ensures data from subsequent visits to the same site are attributed to the same user ID.
  • 365 days duration.
  • JSON data type.
_hjid Cookie
  • This is an old cookie that we do not set anymore, but if a user has it unexpired in their browser, we will reuse its value and migrate to _hjSessionUser_{site_id}.
  • Set when a user first lands on a page.
  • Persists the Hotjar User ID which is unique to that site.
  • Ensures data from subsequent visits to the same site are attributed to the same user ID.
  • 365 days duration.
  • UUID data type.
_hjFirstSeen Cookie
  • Identifies a new user’s first session.
  • Used by Recording filters to identify new user sessions.
  • 30 minutes duration, extended on user activity.
  • Boolean true/false data type.
_hjHasCachedUserAttributes Cookie
  • Enables us to know whether the data set in _hjUserAttributes Local Storage item is up to date or not.
  • Session duration.
  • Boolean true/false data type.
_hjUserAttributesHash Cookie
  • Enables us to know when any User Attribute has changed and needs to be updated.
  • 2 minutes duration, extended every 30 seconds.
  • Content hash data type.
_hjUserAttributes Local storage item
  • Stores user attributes sent through the Hotjar Identify API.
  • No explicit expiration.
  • Base64 encoded JSON data type.
hjViewportId Session storage item
  • Stores user viewport details such as size and dimensions.
  • Session duration.
  • UUID data type.
hjActiveViewportIds Local storage item
  • Stores user active viewports IDs.
  • Stores an expirationTimestamp that is used to validate active viewports on script initialization.
  • JSON data type.
Relating to Recordings
Name Data storage type Description
_hjRecordingEnabled Session storage item
  • Set when a Recording starts.
  • Read when the Recording module is initialized to see if the user is already in a recording in a particular session.
  • Session duration.
  • Boolean true/false data type.
_hjRecordingLastActivity Session storage item
  • Updated when a user recording starts and when data is sent to the server (the user performs an action that Hotjar records).
  • Session duration.
  • Numerical value (timestamp) data type.
Relating to Feedback and Survey tools
Name Data storage type Description
_hjClosedSurveyInvites Cookie
  • Set when a user interacts with a Link Survey invitation modal.
  • Ensures the same invite does not reappear if it has already been shown.
  • 365 days duration.
  • List of Survey IDs, URL encoded.
_hjDonePolls Cookie
  • Set when a user completes an on-site Survey.
  • Ensures the same Survey does not reappear if it has already been filled in.
  • 365 days duration.
  • List of Survey IDs, URL encoded.
_hjMinimizedPolls Cookie
  • Set when a user minimizes an on-site Survey.
  • Ensures that the Survey stays minimized when the user navigates through your site.
  • 365 days duration.
  • List of Survey IDs, URL encoded.
_hjShownFeedbackMessage Cookie
  • Set when a user minimizes or completes a Feedback widget.
  • Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show.
  • One day duration.
  • Boolean true/false data type.

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