Festive opening times and service changes
Check opening times and arrangements for our services over the Christmas and New Year period.
How we monitor and seek to improve our services and standards, including our customer charter, our planning enforcement charter and our planning performance framework.
We deal with applications for planning permission in Dumfries and Galloway. This process is also known as development management.
We are committed to providing a high standard of service to our customers. We have developed a series of service standards and performance targets, which we regularly review.
Our planning customer charter sets out in detail:
We are required to submit a performance report for the planning service to the Scottish Government each year. The report:
View the charter and framework in planning application documents.
To see how long it is currently taking to process planning applications, go to how and when planning decisions are made.