Food waste recycling

Sometimes we are unable to collect your waste. For example, because of roadworks, vehicle breakdown, or we are unable to get to your collection point.

If the reason your bin was missed is listed on our missed bin notices page, we will try again as soon as possible and you do not need to report it.

If your bin was not put out for collection before 6.30am or in the right place, we will not come back to collect it.

You can report a missed collection from 4pm on the day your collection is due. You cannot report it after 2 days. If you make a report we will let you know if and when we plan to come back to make your collection, if it is our fault the collection was missed.

Report a missed collection

If your bin was tagged

We may tag your bin for various reasons:

• purple tag: the wrong bin was left out for collection - enter your address on our household waste collection schedule to check your collection day
• yellow tag: the food waste bin was contaminated with non-food items - we will not empty a yellow tagged bin until this contamination is removed; check what you can put in your food waste bin
• blue tag: the bin had farm waste in it, for example plastics or twine - we will not empty the bin until this contamination is removed