Festive bin-collection dates
Check your bin-collection dates and recycling centre opening times over the Christmas and New Year period on our festive information page.
You can pay us to collect some large items or bulky waste from your home.
This service is for large items that you cannot use, recycle, reuse, or take to a recycling centre.
Our collection costs for most items are:
If you want us to collect something that's not in the list when you book, you can ask us for a custom quote, based on the size and types of items you want collected.
You can also visit a customer service centre and pay with a debit card or credit card - cash may be taken at some customer service centres.
We'll let you know which day your items will be collected, so you know when to have them ready for collection.
The bulky waste must be:
We cannot help you carry large items from your home to the collection point.
If your rubbish bin is collected from the end of your road, we may ask you to leave your bulky waste there. This is to make sure our collection vehicles can get to the collection point.
If you have booked a collection and want to change the items, you will have to cancel the collection and book a new one.
If you cancel your collection less than 5 days before the collection date, you will not get a refund.
To cancel your collection you can:
If you cancel your collection less than 5 days before the collection date, you will not get a refund.