Garden waste collection service
We've launched our new Garden waste collection service. Apply for your permit now.
We provide a food waste recycling service for Annan, Dalbeattie, Dumfries, Gretna, Lockerbie and Stranraer.
Sometimes we are unable to collect your waste. For example, because of roadworks, vehicle breakdown, or we are unable to get to your collection point.
If the reason your bin was missed is listed on our missed bin notices page, we will try again as soon as possible and you do not need to report it.
If your bin was not put out for collection before 6.30am or in the right place, we will not come back to collect it.
You can report a missed collection from 4pm on the day your collection is due. You cannot report it after 2 days. If you make a report we will let you know if and when we plan to come back to make your collection, if it is our fault the collection was missed.
We may tag your bin for various reasons: